05 — CRM workflow
Centralized customer inquiries and sales-response tracking in Plus-Connect CRM.
Case summary
Implemented and managed Plus-Connect omni-channel CRM to centralize inquiries from Facebook, LINE, Instagram, and comments into one platform. Set up workflows for lead assignment, customer chat monitoring, comment tracking, payment-related processes, and sales response checks.
The system helped reduce missed inquiries, improve sales response workflow, and increase visibility into each salesperson’s chat performance, with response efficiency improving by approximately 50%–60%.
Impact
Tools and channels
Materials
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Contact
Based in Sathorn, Bangkok. Available for Marketing Executive, Growth Marketing, B2B/B2C Marketing, Partnership Marketing, Marketing Operations, and Marketing Analyst opportunities.